Warren Jolly, the CEO of Ad Quadrant, a social marketing agency that made $4 million in revenue in its first year. Warren’s an expert in leveraging social media and mobile marketing. Listen in to hear why you need to plan obsessively before you launch a business, why focus is the key to success, and how Warren aspires to scale massively...without becoming a SaaS business.   Famous 5:   Favorite Book? – Good to Great What CEO do you follow? — Gary Vaynerchuk Favorite online tool? — Slack Do you get 8 hours of sleep?— Yes If you could let your 20 year old self know one thing, what would it be? — Focus on one business; be great at one thing at a time   Time Stamped Show Notes: 01:27 – Nathan’s introduction 01:49 – Welcoming Warren to the show 01:56 – Ad Quadrant was founded in 2014 02:05 – It’s a managed services agency 02:35 – Ad Quadrant works in the social marketing niche, including social media and mobile advertising 03:12 – They make money by charging a percentage of the ad spend that they manage - if they meet their acquisition targets then the ad spend may be increased 04:00 – “First year revenue was $4 million” 04:23 – Spent a lot of time pre-planning and finding clients before they launched the business 05:14 – “It was a painstaking process...we failed a lot and spent a lot of time working out our niche” 05:25 – Revenue in 2015 was $15 million 05:46 – 33 employees, based in California and New York 06:01 – Take around 20% of ad spend on average 06:14 – Will take more than that if they arbitrage a campaign - and will take less from high-volume clients 07:02 – Have 35 active clients 07:17 – Most revenue comes from percentage fees from ad spend - and some comes from a different model where they take a fixed price-per-action from customers 08:24 – The metrics that are important to Warren’s team are new opportunities, growth, and churn and attrition 08:55 – “If you’re not carefully focused on churn, you’re just filling a leaky bucket with more water” 09:05 – “The two things you can control are flawless quality and fanatical customer service - those are what reduce churn” 10:30 – Ad Quadrant’s aspirations are to develop and incubate consumer products 11:05 – “If we can find verticals that are ripe for disruption and a good fit for social, then we want to use our expertise to get into that space” 12:08 – Warren believes in bootstrapping - he’s more interested in investing in the business than paying himself a large salary 13:16 – “Reach an inflection point and pay yourself a ratio” 13:45 – Don’t try to run 5 businesses at once - find the one that you really want to focus on. Passive investment is an option as well 14:50 – Warren’s generated his own wealth from prior exits 08:16 – Connect with Warren on Linkedin or Twitter 17:44 – The Famous Five     3 Key Points: Focus on one thing at a time. If you’re in a service industry, you’ve got to control churn. Have astonishingly good customer service - otherwise you’ll bleed clients instead of growing. Plan. Plan painstakingly and obsessively before you try to launch your business. Resources Mentioned: Freshbooks - The site Nathan uses to manage his invoices and accounts. Host Gator – The site Nathan uses to buy his domain names and hosting for cheapest price possible. Leadpages  – The drag and drop tool Nathan uses to quickly create his webinar landing pages which convert at 35%+ Audible – Nathan uses Audible when he's driving from Austin to San Antonio (1.5 hour drive) to listen to audio books.   Show Notes provided by Mallard Creatives